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Refund policy

REFUND POLICY

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Our return policy is valid for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To initiate a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you must provide a receipt or proof of purchase.

In some cases, only a partial refund is granted: (if applicable)

  • Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable):

Once we receive and inspect the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a timeframe corresponding to bank processing (usually 3 to 4 business days).

Late or Missing Refunds (if applicable):

If you haven’t received your refund yet, please follow these steps:

  1. First, check your bank account again.

  2. Then, contact your credit card issuer, as there may be a delay before your refund is officially posted.

  3. Next, contact your bank. There is often a processing time before a refund is posted to your account.

If after completing all these steps you still have not received your refund, please contact us at contact@metagamepoker.fr.

Sale Items (if applicable):

Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable):

We replace an item only if it is defective or damaged. If you need to exchange it for the same item, please email us at contact@metagamepoker.fr and send us your item according to the instructions we provide.

Gifts:

If the item was marked as a gift at the time of purchase, you will receive a gift card equal to the value of your return. Once we receive the returned item, a gift card will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the item shipped to them to give to you later, we will issue a refund to the gift giver and they will be notified by email that you have returned the item.

Shipping:

To return a product, you must email us at contact@metagamepoker.fr. We will explain the process to you.

We cover shipping costs and charge return fees of €4 for cards and mats, and €10 for other items, which will be deducted from your refund if applicable.

Depending on where you live, the time it takes to receive your exchanged product may vary.